Ryanair Refuses Refund For Dead Passenger Beryl Parsons, Because She Died Too Soon
A bereaved son plans to strap a vase of his mother's ashes on a
Ryanair flight to the Canary Islands, after the budget airline refused
to offer a refund when his mother died.
Doug Parsons was hoping to
take one last holiday with his ailing mother Beryl, who had terminal
cancer, and had booked some October sun in Fuerteventura, flying out in
October.
But his 78-year-old mother, who lost six stone in her
battle with cancer, died on June 24. When the financial controller from
Norwich contacted the airline for a refund of his mother's £200 share of
the £1,074 in airfares he had paid, along with her death certificate,
he was astonished by the reply.
Ryanair offered Parsons its "condolences" but said it would not refund the fare, because Mrs Parsons had died too early.
The letter read:
"Unfortunately,
we regret to advise you that in accordance with Ryanair's General
Conditions of Carriage detailed below we cannot refund your booking
confirmation RF1SGP – see below extract from our Conditions of Carriage:10.3 BEREAVEMENTS
In
the case of a bereavement of an immediate family member (spouse, civil
partner, mother, father, brother, sister, child, grandparent or
grandchild) within twenty eight days of intended travel we will, upon
application made as soon as reasonably practicable but in any event by
the proposed date of travel and accompanied by a copy of the applicable
death certificate, make a refund in line with Article 10.2.
Please again accept our sincere condolences.
"She
was so well liked that even her consultant surgeon came to her funeral
as did two of the ward sisters," Parsons told HuffPost UK.
"The
irony is that we first discussed going away together at Christmas time
last year and planned the holiday for June. And then she got worse so we
postponed booking it.
"If we'd have gone at the time we'd
planned, and she'd died just before we went away, we'd have got the
refund. It's unbelievable."
His mother, Parsons said, had been looking forward to the holiday
with her son, his partner Lisa and two children Cameron and Tanya,
immensely. "It had been keeping her going. When she was told in June she
only had three weeks to live, her first thought was about the holiday."
"This
is absolutely not about the money, it's the principle," he continued.
"If they don't give the refund, I will take the ashes, and take them on
all the disability assistance I'd booked for her, and strap the ashes
onto the seat, video it all and put it on YouTube."
Parsons said
he would never fly with the airline again. "I'd been planning a trip
with Lisa to Rome, but seeing as all the cheap flights there seem to be
with Ryanair, we won't be going."
Ryanair has yet to respond to requests for comment...
Article Huffington Post.
http://www.huffingtonpost.co.uk/2013/08/12/ryanair-refuse-refund-for_n_3742262.html?1376306035&utm_hp_ref=twitter&comm_ref=false&utm_hp_ref=twitter&comm_ref=false
John said,
Total Boycott is needed for this airline Ryanair who are SCUM....
